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Account locking and unlocking

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Account locking and unlocking

#14037 Posted on 2016-03-02 20:18:10

The other day I locked my account, because I wasn't sure how long I would have to be away. When I unlocked my account again it told me I should be able to do everything as usual again, but when I go to care for my horses, it says they are locked. I've checked their division, and that is not locked. I do use a screen reader, so I'm not sure if there is something that I am not seeing, but if anyone has any ideas as to how to unlock my horses that would be great.


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Koalarat
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#14041 Posted on 2016-03-02 20:25:19

The division must be locked because when I look at all of the individual horse's pages they all say they're locked, and there's no way to lock an individual horse.


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wey
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#14046 Posted on 2016-03-02 20:28:57

Unassigned Horses are automatically locked, you need to move them into a division.


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roXas
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#14053 Posted on 2016-03-02 20:33:26

Ah, I'll have to check that. They have all been unassigned the whole time, even before I locked the account, and I was able to access them then. its only changed since I locked it. Thanks


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#15568 Posted on 2016-03-05 16:17:48

I have the same problem, one of my horses, who is not in a division, is locked! Won't let me move her to a division, won't let me take her to the equestrian center! I have tried everything. It's like she's frozen! I need help!


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🐴Little Equine🐴
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